Notation based on the Act on Specified Commercial Transactions

■ Cancellations

・We do not accept cancellations, returns, or exchanges due to customer convenience. Thank you for your understanding.

・In the unlikely event that you receive an item different from the one you ordered, or if the item is defective, we will arrange an exchange. However, if replacement stock is unavailable, we may issue a refund instead. Thank you for your understanding.

■ Return Procedure

When returning or exchanging an item, please send the item to us by cash-on-delivery shipping. Please also include the delivery note with the returned item.

For returns or exchanges due to reasons attributable to us, such as defective items or incorrect deliveries, we will cover the return shipping cost.

For procedures regarding returns or exchanges, please contact us via the inquiry page below.
https://nananana-jp.com/pages/contact

■ Refunds

・We will cancel the payment data for the applicable order.

・If the delivered item is defective, please contact us through the inquiry form within 7 days after receiving the item and return the item to us. We will arrange an exchange, or if replacement stock is unavailable, we will refund the product price and shipping fee.

Please be sure to receive the item delivered to you, as it is the customer’s responsibility to do so.

If you fail to receive the package after the carrier’s storage period has expired, we will charge you for the necessary expenses, including round-trip shipping costs, by certified mail.

If the amount stated in the certified mail is not paid, we may determine the case to be malicious, file a damage report with the police, and proceed with small claims court procedures.

If this claim is ignored, we may take legal action at the summary court having jurisdiction over our store location. In such case, transportation expenses for court appearances, litigation costs, and other related expenses shall be borne by the customer. Thank you for your understanding.

Orders will be shipped within 3 business days after order confirmation.

※Delivery may be delayed depending on order volume or the customer’s location.
※Even if a specific delivery date and time is requested, we cannot guarantee delivery at that date and time. Thank you for your understanding.
※If an item cannot be delivered due to being sold out or for other reasons, customer support will contact you.
※Shipping operations are not conducted on weekends or public holidays. Thank you for your understanding.

■ Sagawa Express

Shipping fees will be added to the displayed total amount.
Shipping fees vary depending on the region and weight, and will be displayed at checkout.

■ DHL

Shipping fees will be added to the displayed total amount.
Shipping fees vary depending on the weight of the ordered items, and will be displayed at checkout.

Customs duties, other import taxes, and customs clearance fees may be imposed on purchased items during customs clearance in the destination country.

These costs are the responsibility of the recipient. Please pay them directly to the delivery carrier, customs broker, or other relevant party upon delivery.

Rules regarding taxes and customs clearance fees vary by country. For details, please contact the customs office in the destination country.

Orders are usually shipped within 7 days after the order confirmation email has been sent.
Delivery may be delayed when order volume is high. Thank you for your understanding.